SCM600R062U8: Complaints Processing

Written by Administrator

Monday, 14 July 2008 00:00

2008/07/14

SCM600 Processes in Sales and Distribution
Unit 8: Complaints Processing
Exercise 13:Complaints Processing

Unit Objectives
After Completing this Unit, you will be able to:
- Process a complaint with reference to a previous sales and distribution process
- Carry out and explain in detail credit memo processing
- Carry out and explain in detail returns processing
- Use an invoice correction request and explain the process in detail
- Cancel a billing document

Exercise Objectives
After completing this exercise, you will be able to:
- Process returns and credit memos

Last Updated on Monday, 14 July 2008 22:39